Last Updated: August 7, 2026
At Aryana Cafe, we are committed to providing fresh, high-quality food and excellent customer service. As our products are perishable in nature, this Refund & Returns Policy outlines the circumstances under which refunds, replacements, or cancellations may be considered.
By placing an order through our website, you agree to the terms of this policy.
1. Order Cancellations
Orders may be cancelled only before preparation has begun.
Once your order has entered the preparation process, it cannot be cancelled, as the food is prepared specifically for you.
If a cancellation request is approved before preparation begins, any eligible refund will be processed to the original payment method.
2. Returns
Due to the perishable nature of food and beverages, Aryana Cafe does not accept returns of food items once they have been prepared, delivered, or collected.
Returns are not accepted for:
- Prepared food and beverages
- Customized or special orders
- Partially consumed items
- Items returned due to personal taste preferences
- Orders damaged after delivery due to customer handling
3. Refund Eligibility
A refund or replacement may be considered in the following situations:
- You received the wrong item.
- An item was missing from your order.
- The food was delivered in a damaged or spilled condition.
- The order was cancelled by Aryana Cafe.
- Payment was successfully charged, but your order could not be fulfilled.
- You were charged more than once for the same order.
Refunds are evaluated on a case-by-case basis.
4. Non-Refundable Situations
Refunds will generally not be issued for:
- Change of mind after placing an order.
- Incorrect delivery information provided by the customer.
- Failure to receive the order due to customer unavailability.
- Delays caused by traffic, weather conditions, or circumstances beyond our reasonable control.
- Minor differences in food appearance, packaging, or presentation.
- Personal taste preferences or dissatisfaction not related to food quality.
5. Reporting an Issue
If you experience any issue with your order, please contact us as soon as possible, preferably within 2 hours of receiving your order.
When contacting us, please include:
- Order number
- Date and time of the order
- Description of the issue
- Clear photographs, where applicable
Providing complete information helps us investigate and resolve your concern promptly.
6. Refund Process
If your refund request is approved:
- Refunds will be issued to the original payment method used during checkout.
- Processing times may vary depending on your bank or payment provider.
- In most cases, refunds are completed within 5–10 business days after approval.
7. Replacement Policy
Where appropriate, Aryana Cafe may offer a replacement instead of a refund, particularly in cases involving:
- Incorrect items
- Missing items
- Food quality concerns
- Packaging damage
Replacement decisions are made at our sole discretion after reviewing the reported issue.
8. Failed or Duplicate Payments
If your payment was deducted but the order was not confirmed, or if you were charged multiple times for the same transaction, please contact us immediately.
Once verified, the eligible amount will be refunded to your original payment method.
9. Changes to This Policy
Aryana Cafe reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will become effective immediately upon publication on this website.
10. Contact Us
If you have any questions regarding this Refund & Returns Policy or need assistance with an order, please contact us.
Aryana Cafe
Website: https://www.cafearyana.com
Email: cafearyananew@gmail.com
Phone: +91- 9877558090
We value your trust and will make every reasonable effort to resolve genuine concerns fairly and promptly.
